Help

Frequently asked questions about using DODO

Booking

How do I book a place?+

Online booking is coming soon. For now, contact the owner directly from the listing page: the Call button, Viber or "Message the host" in the chat.

How do I cancel a booking?+

Online booking isn't live yet, so there's nothing to cancel on the site: agree any change of plans with the owner directly.

How do I contact the host?+

You can message the host right from the listing: tap «Message» and the conversation opens in the «Chat» section. If the host added a phone number, it's shown on the listing and you can call it.

Listing properties

How do I add my property?+

In the «Profile» section tap «Add a property» and fill in the form: property type, title, address, photos, price and amenities. The listing is moderated before publication.

How much does listing cost?+

Your first listing can be published for free for 28 days. Every further listing is paid — you'll see the plan price before paying.

How do I change listing details?+

Go to «My properties», select the listing and tap «Edit». All changes are moderated.

Account & security

How do I change my password?+

Profile → Settings → «Change password». You need to enter your current password and the new one twice (minimum 6 characters).

How do I delete my account?+

On the website: Profile → "Edit profile" → "Delete account" explains how to send a request, and your data is deleted within 30 days. In the app: Profile → "Edit profile" → "Delete account" deletes the account, your listings and saved places right away. This can't be undone.

I forgot my password, what should I do?+

On the sign-in screen tap «Forgot password?». We'll send a password-reset link to your email.

Payment

Which payment methods are accepted?+

Payment goes through the WayForPay service. Visa and Mastercard cards are supported, as well as Apple Pay and Google Pay.

Is it safe to pay in the app?+

Yes. All payments are processed by the certified payment provider WayForPay with PCI DSS Level 1. Your card details are not stored on our servers.

Didn't find an answer?

Write to us and we'll help within 24 hours.

[email protected]